Expectations:
Provide clients with outstanding, friendly, professional service in a prompt manner, and is primarily responsible for delivery and set up and pick up of restroom and shower trailers to clients at their site or venue, as well as, service calls as needed. Driver shall be responsible for ensuring timely delivery and proper presentation standards of all trailers which also includes cleaning, stocking and maintaining the trailers. Maintain high level of customer service in all situations. Understands and maintains quality of all trailer functions. Should be able to cover selected work positions, filling in wherever needed and other duties when not delivering or picking up trailers.
Report to: Operations Manager
Work Hours: 3-5 days per week and 4-9 hours per shift / Weekdays, weekends and evenings
Work Environment:
- Hands-on / Delivery vehicle / Outdoor setting
- Work areas include residential and commercial sites for delivery, pick up and service
Experience: Minimum 3 months customer service experience and/or previous delivery experience.
Technical Skills/Training/Certification:
- Proven customer service skills.
- Good phone skills.
- Ability to read company materials.
- Ability to write.
- Have a general knowledge and understanding of basic mechanics.
Physical Requirements:
- 18+, valid driver’s license.
- Good driving record.
- Sense of direction/map reading skills.
- Bend, stoop, and reach to set up clean up and pick up trailers.
- Carry up to 50 lbs unassisted.
Responsibilities :
General Operations
- Prepare and deliver and set up trailers
- Clean, restock and pick up trailers
- Provide on-site service calls for trailer issues
- Provide a situation report from site upon completion of each set up or service call.
- Have detailed knowledge of all trailer functions
- Adhere to company policies and specifications
- Perform other duties as assigned by management
Customer Service
- Make sure all deliveries are expedited properly
- Provide a client walk-through upon completing each trailer set up
- Have detailed knowledge of all trailer functions
- Communicate to clients about details of trailer set ups, walk-through and service calls
- Exceed client expectations throughout delivery process
- Maintain efficient service times
- Maintain cleanliness and organization of trucks and trailers
Royal Restrooms of California's Representative will perform in accordance with the organization’s policies and applicable laws.
Please forward resume to Rich Reynolds at
ca-admin@royalrestrooms.com,
fax to 877-922-9980 or
call 877-922-9980 ext 5
