Customer Service Care

ADVANTECH CORPORATION

Division: Western AOnline
Industry: Computer Hardware
Job Function: Sales Operation / Administration
Employment Type: Temp to Perm (Full-time)

Job Description:

• This position will report to the CCR manager. Responsibilities includes – but not limited to: 
• Review and process all purchase orders, provide service to customer and administrative assistance to the sales force (example: lead time, inventory status, copies of invoices etc...)
• Responsible for communicating with various divisions within the organization including Accounting, Production, SCM/Peripheral Trading, Logistics, RMA, etc.
• Maintain regular understanding of customer account aging. Assist with collections, tax exemptions, review and verify any potential fraudulent credit card information, and issuing credit memos. Coordinate with Sales and Accounting with regards to credit release when credit issues/concerns exist and/or prevent shipments
• Ability to manage multiple projects and work independently on several different tasks simultaneously, setting priorities while ensuring completion of tasks under minimal supervision. 
• Issue repair RMAs, credit RMAs, and Cross-Shipments, respond to service request inquiries, follow through in obtaining PO’s for all out of warranty RMA’s. Liaison between RMA department and customer.

Requirements:

• Bilingual in Spanish and English
• Must be detail oriented
• Must be able to work effectively in high-stress situations
• Ability to communicate effectively in written and oral format
• Must be capable of producing results independently with minimum supervision

Preferred Qualifications:

• AA degree or equivalent preferred
• Experience in a corporate environment preferred
• Background knowledge order processing, SAP and CRM preferred

How to apply: 

Please send resume to Kesy.lee@advantech.com Denise.kwong@advantech.com






Equal opportunity program/employer. Auxiliary aids and services available upon request to individuals with disabilities. Funding for this program/activity has been provided in part by the Alameda County Workforce Investment Board.”