EBMUD
East Bay Municipal Utility District
Friday, September 6, 2013
No paper applications accepted
THE POSITION
The Information Systems Support Analyst II (ISSA) in the Operations and Maintenance Department (OMD) provides internal operating support to the users of OMD’s information systems, including the Asset & Infrastructure Management System, the General Work Order System, the On Call Application, and several others. The ISSA II supports staff across multiple divisions and includes staff of varying job classifications. Typical duties for ISSA IIs in OMD include:
The Information Systems Support Analyst II (ISSA) in the Operations and Maintenance Department (OMD) provides internal operating support to the users of OMD’s information systems, including the Asset & Infrastructure Management System, the General Work Order System, the On Call Application, and several others. The ISSA II supports staff across multiple divisions and includes staff of varying job classifications. Typical duties for ISSA IIs in OMD include:
- Answering general user questions, troubleshooting system bugs, resolving system problems, addressing response time issues, and performing database queries and analysis to ensure accuracy of data.
- Acting as a liaison between system users, Information Systems Department (ISD) staff, and software vendors to identify and document system modifications to functionality, data structure, screens and reports to meet user needs.
- Coordinating and defining user and system needs and documenting programming requirements in an issue tracking application .
- Creating test plans, testing programming changes and preparing to implement changes into a production environment.
- Creating training materials and user guides, and providing one-onone, small group and classroom style training to system users.
- Designing, coordinating, planning and implementing new web-based and/or mobile applications or major new functionality to existing systems; assisting in overall future system upgrades and expansion.
- Preparing written emails, memos, procedures and status reports.
- Communicating with users routinely via email and phone and acting as the front-line “help desk” for system and user problems.
- Giving presentations; planning, scheduling and conducting meetings.
- Under general guidelines, planning and prioritizing assignments without direct supervision.
- Quickly understanding the functionality of Oracle applications using client-server, web and GIS platforms; understanding relational databases; using structured query languages like PL/SQL Developer to extract and analyze data and create ad-hoc reports and.
- Using MS Excel, Word and Access.
REQUIREMENTS
A typical means of acquiring the essential knowledge, skills and abilities is:
A typical means of acquiring the essential knowledge, skills and abilities is:
- A bachelor’s degree or its equivalent with major work in business or public administration, information processing, computer science, or closely related field* AND
- Two years of programming, systems analysis or other related technically based computer support experience for a business information system OR
- Two years of experience providing operational, maintenance, and/or systems administration support for business information applications.
*Additional qualifying experience may be substituted for the required education on a year for year basis.
SALARY AND BENEFITS
The initial monthly salary for Information System Support Analyst II is $6,893 up to $8,379.
EBMUD's excellent benefits package includes 12 days paid vacation; 15 holidays; 13 days paid sick leave; family health insurance (choice of Kaiser fully paid or Health Net or Anthem Blue Cross 85% paid); family dental and vision care plans; life insurance; long-term disability insurance; retirement plan (reciprocal with CalPERS); $905/yr. contributed to flexible spending account or cash; $105/mo. public transit subsidy; 401(k), 401(a) and 457(b) tax-deferred retirement plans; Roth 401(k); $3,500/yr. tuition reimbursement; and opportunities for professional growth including training and career development.
The initial monthly salary for Information System Support Analyst II is $6,893 up to $8,379.
EBMUD's excellent benefits package includes 12 days paid vacation; 15 holidays; 13 days paid sick leave; family health insurance (choice of Kaiser fully paid or Health Net or Anthem Blue Cross 85% paid); family dental and vision care plans; life insurance; long-term disability insurance; retirement plan (reciprocal with CalPERS); $905/yr. contributed to flexible spending account or cash; $105/mo. public transit subsidy; 401(k), 401(a) and 457(b) tax-deferred retirement plans; Roth 401(k); $3,500/yr. tuition reimbursement; and opportunities for professional growth including training and career development.
THE SELECTION PROCESS
- Submit a completed EBMUD application and the required supplemental question responses online at www.ebmud.com by 4:30 p.m. Friday, September 6, 2013. Only application materials submitted online during the filing period will be accepted. Application materials faxed,
- mailed or delivered to EBMUD will not be accepted.
- All qualified applications and supplemental responses will be competitively evaluated, with those candidates demonstrating the strongest qualifications for the position to be invited to a panel interview tentatively scheduled for early October.
- Successful candidates will be ranked on a hiring list for further consideration to fill the current regular vacancy, as well as others occurring over the next 12 to 24 months.
SUPPLEMENTAL QUESTIONS
As the first step in the selection process, responses to the supplemental questions must be submitted online with the regular EBMUD application. Please provide thorough, accurate descriptions of assignments you have personally performed.
As the first step in the selection process, responses to the supplemental questions must be submitted online with the regular EBMUD application. Please provide thorough, accurate descriptions of assignments you have personally performed.
